In an effort to increase overall efficiency and enhance customer service, All Points Transit is making improvements to the Dial-A-Ride service for seniors and people with disabilities. The organization is upgrading their software and implementing an important new policy for riders. The “Ready Window” Policy will take effect on January 1, 2013. The new policy asks passengers to be ready for their ride 15 minutes prior to their scheduled pick-up time. A bus that arrives 15 minutes before and up to five minutes after the scheduled time is considered “on time.” When the bus arrives, it will only wait five minutes for passengers, prior to moving on to its next scheduled ride.
“We don’t want to leave anyone behind,” says Terri Wilcox, Executive Director of All Points Transit, “and we have to be good stewards of our limited resources. By implementing this policy, the organization will be able to offer more rides to people who need our service.”
The organization had noticed its drivers were experiencing extended wait times for passengers.
After reviewing statistics on late pick-ups, the organization felt this change was necessary. Currently, 40.5 % of our passengers are picked up 0-10 minutes late. Implementing this Ready Window will easily create time for over 5,000 pick-ups each year.
All Points Transit currently has a waiting list for new passengers in the City of Montrose. The organization hopes that these changes will cut down the waiting list by reducing the idle time of their drivers and buses, saving money and accommodating more passengers.
All Points Transit provides Dial-A-Ride service in communities throughout Montrose, Delta and San Miguel Counties. This policy will not have any impact on the Montrose Public City Bus, a separate program of All Points Transit. More information on both programs can be found at www.allpointstransit.org.