Montrose, CO: Avatar Solutions, an industry leader in healthcare quality improvement services, announced its 2012 award-winning hospital partners. For the second year in a row, Montrose Memorial Hospital was awarded Avatar Solution’s - HCAHPS – Best Performer – Clean Composite for medium sized hospitals.
Patients who stayed at MMH were asked to respond to a questionnaire that includes the statement: “The area around my room and bathroom were “always” clean. In the year 2012, 86% of patients from Montrose Memorial Hospital responded yes! The Colorado average for this item is 75% and the National average is 73%.
Dave Hample, CEO of Montrose Memorial Hospital said “We are very proud of our Environmental Services staff and of the entire staff at Montrose Memorial Hospital. Their dedication and commitment to detail have produced an environment that has been recognized by our patients as exemplary. We are grateful for the national recognition which is well deserved by our fine environmental services team.”
“Avatar award winners are leading their peers in their dedication to service excellence and performance in healthcare,” said Jeff Brady, CEO and President of Avatar Solutions. “The award signifies that MMH used information gathered from their patients to improve the quality of care available at their hospital.”
About the Award
All hospitals that administered the HCAHPS survey for 12 consecutive months in 2011 were eligible for top performer. The bed size breakouts (Critical Access/Specialty Hospital, Medium Hospital, & Large Hospital) were determined based on statistical analysis of Avatar’s normative data. HCAHPS scores are available at www.HospitalCompare.hhs.gov.